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Message 1 of 3

Parental controls not working

My parental controls will not turn off.

I've rang BT and had a online chat where they said it was a common problem that would be sorted asap.

That was over a week ago but still cannot switch them off. It used to work flawlessly but for about the last 3 weeks it's just stuck on. If you turn it off in the app you get the email to say it's off, but it doesn't actually turn off.

Anyone any ideas

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Message 2 of 3

Re: Parental controls not working

Hi @madmaxx2

Thank you for your post and welcome to the BT Community!

I am sorry for the problems you're having with Parental Controls.  I appreciate the time you have spent on the phone and over live chat trying to get this sorted out.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

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Message 3 of 3

Re: Parental controls not working

Hi @madmaxx2,

The Parental Controls Team have made some changes. Please could you retest and let me know if you're still having the same problem.

Thanks,

Paddy

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