Can't update from McAfee to Norton

[matts80]

I have two BT ID,

The primary  BT ID , which is the Account Holder,  the user name is not my email address 

The secondary BT ID, which is the Account Manager, the user name is my full email address

After reading the postings above, I am trying to change my secondary BTID status from Account Manager to Account Holder.  

As requested on the website, I have phoned the 0800-111456 number to attempt this and I am getting the "Number not recognised" message

Any ideas as to which is the correct telephone number, or how to do thsi change?

[JohnC2 · Accepted solution]

Hi @matts80, welcome to the forum, and thanks for posting. You're missing a '7' off the end of the phone number. 

You may not need to call if you change the Primary BTID to change this to another email address (not the secondary BT ID).
If this isn't possible you can Claim the account holder status on the secondary BT ID.

Hope this helps you.

Cheers

John

[matts80]

Many thanks for your help