Can't update from McAfee to Norton

[Carnage]

I'm having same trouble, went to change username but got this page

Please upgrade your profile

Hi BRIAN,

We are making changes to My BT to improve your security. Please take a moment to upgrade your profile to make it more secure.

This upgrade won't affect any of your BT products and services.

This upgrade won't affect ANY of your BT products and services, but it will improve your experience of My BT:

• Log in to My BT quickly and easily, just using your email address
• See all your bills in our newly designed My bills section
• Check how much of your calls, text and broadband allowance you've used
• See which extras and add-ons you've got, and find new ones

First, please give us an email address

You’ll use this email address to log in to My BT, and to receive emails from us including your e-bill. This is called your BT ID.

Email address 

Confirm email address 

For security reasons, please enter your BT password.

BT password 

when typing email address told address already in use

[DanielS · Accepted solution]

Hi @Carnage,

Thanks for taking the time to get in touch with us.

I am sorry to see that you're getting that error message. That usually happens when you're trying to change your BTID username to an @btinternet.com email address. You may have a separate BTID that is used to manage your BT email address. That BTID may have no account linked to it. I'd like to look into this for you and discuss the best way forward 🙂

I'll send you a private message so I can look into this for you. 

Thanks
DanielS

[Carnage]

With the help from Moderators was able to change login id to email then Norton installed OK Thanks

[gemlc94]

i currently have bt virus protect on my other devices, however i cant install on my new device as it says to switch to norton and when i click this i get an error message saying my changes cant be saved. 

what do i do??