Parental Controls not working

[MarkSlade]

Hi, having the same issue - parental controls not working. We recently switched to full fibre but that was a couple of weeks again and they are still not working. Never had this problem before upgrading,  can you advise?

[DanielS]

Hi @MarkSlade,

I am sorry that it's not working right for you.

I would recommend calling in to get this sorted asap as it sounds like an issue at an account level since the change.

Or, my team will help you. I'll send you a private message with some details that I'll need. However, it will take us about 5 working days to get back to you personally at the moment.

Thank you

DanielS