Server Error switching to Norton

[Creakycyder]

Hi,

I'm trying to switch to Norton and all I get is a "Server Error" and a string of about 300 random characters.

I saw a suggestion that the problem might be that my BT ID is not an email address and that I should change it.   Like someone else when I try to do that I'm told I can't use my email address because it already linked to my account - of course it is!!!!!!!.   I'm not going to set up a new email account just for BT - any suggestions?

[JohnC2]

Hi @Creakycyder, welcome to the forum, and thanks for posting. I'm sorry that you're getting this error when trying to update your BTID.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you get the BTID changed.

Cheers

John