Sorry Leanne, either I did not explain myself fully (not unusual) or I am doing something very wrong again, not unusual.
We (my husband is the BT account holder, but hates the insistance on using apps etc, so I have to things for him). We upgraded to 'full fibre' with Halo 3, which means we not only have Home phone and landline for him and the internet for me. I was recently away for the weekend and when I left home I discovered that my Xiaomi phone from 3 was not allowing me to access the internet, nor was my tablet which I had with me... both of which had previously had no such problem, indeed it was hard to stop EE grabbing the mobile even when I was in the house and the phone was attached to my home network, as are all my devices, again with no issues. However, I was able to access the internet in the hotel so was willing to manage and sort it out when I got home.
Unfortunately the phone gave up the ghost and I had to call in at 3 (They have a physical store locally which is so much easier) for help. They were keen to give me Broadband too, but we have been with BT for over 50 years and that is how my husband wants it). So I now have a nice new Samsung A16 but when I downloaded My BT and tried to access BT Wi-Fi I was told to download the app from Google but Google has no such app! It would be nice to have to real help, but the way things are done now, it makes it very hard. I even called in at the local EE/BT store and even they could not help!
Apologies for such a lengthy post, but it might make it easier to understand my problems.
