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Message 1 of 5

Unlink Xbox/MS account from BT/EE

Previously I've paid for my Gamepass subscription via my BT account. I'm no longer a BT customer however logging into my Microsoft account advises me that my payment and account is still managed by BT/EE. How can I go about removing this connection so I can pay again via my own methods?

 

Regards

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Message 2 of 5

Re: Unlink Xbox/MS account from BT/EE

@Yatala 

Hopefully one of the mods will pick this up for you.

The only other way round it I have ever found (assuming you do not have a currently active pass), is to buy a code (like a code for a month of Ultimate) and enter it into an Xbox app on PC or on the console itself.

That will not work if you have a current pass linked to BT/EE.

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BT Smart Hub 2 | Halo 3+ | Digital Voice | BT TV Pro | Sky Q | Apple TV 4K | LG OLED
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Message 3 of 5

Re: Unlink Xbox/MS account from BT/EE

Hi @Yatala I'll send you a private message in a moment so you can send over your details and we'll be happy to help.

Neil

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Message 4 of 5

Re: Unlink Xbox/MS account from BT/EE

Hi Im having the exact problem too, would you mind helping me out? 

Thanks in advance! 

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Message 5 of 5

Re: Unlink Xbox/MS account from BT/EE

Hi Im having the exact problem too, would you mind helping me out?


Thanks in advance!
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