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olster187
Beginner

on ‎29-09-2023 13h41

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Message 1 of 2

Xbox Game Pass

On the web browser and BT app, when I select ‘Your Products’, I get this error message 'sorry we can't get your account details at the moment'. I need to access this to add the Xbox game pass to my account. I’ve tried resetting my BT ID and I’ve telephoned the customer support line but they couldn’t help.

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RobbieMac
Moderator-Retired

on ‎29-09-2023 16h09

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Message 2 of 2

Re: Xbox Game Pass

Hi @olster187

Welcome to the BT Community and thank you for posting!

I am sorry for the error message you're seeing when you're trying to view your products on your BTID.  I appreciate the time you have taken calling our guides in the helpdesk to try and resolve this.

We are happy to pick up from here however we are extremely busy at present and it'll take us a little longer to get back to you.  Rest assured, we will be back in touch as soon as we possibly can.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

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