Hi Team,
I have searched and seems this is a very common problem!!
When I renewed my broadband in January 2023 , I took the offer of 6 months Xbox game pass, with an email saying it would last until July 2023. So in theory it should have reverted back to my Microsoft account by now!
But on my Microsoft account/subscription page for game pass it says it is ‘managed by EE/BT’ still?? and directs me to the BT website to manage it - However I see nothing on my BT products page for Game pass or how to manage it.
Can someone advise please how I can regain control of my game pass account so I can manage it?
(I have read the other posters here having a proper nightmare sorting this - so if someone here can help that would be great)
Many thanks
Gary
Looks like my issue is the same as what moderator PaddyB helped with on a recent post from someone else with same issue as me.
@PaddyB if your about can you message me also please 😉
Hi @pibworth
Thank you for your posts and welcome back!
Sorry for the problems you're having with your Xbox game pass subscription. We can help unlink control of the game pass from our side which will pass ownership back over to Microsoft.
I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages
Thanks,
Robbie