Xbox game pass manage

[Katie_B]

Hi @Baz76. 

To open a complaint you can either speak with our customer care team, you can speak with the team online by visiting our contact us page. 

Katie

[Baz76]

Thanks Katie

[AshB]

@RobbieMac hi Robbie. i seem to be having this issue as well. May I have assistance please with this? The online chats are useless. 

[Michael_D]

Hi @AshB 

I'm afraid we no longer have access to any of your account details to be able to offer assistance here.

If you weren't able to get any joy with the chat team, the best option would be to call and speak to one of our guides.

Michael

[AshB]

Hi @Michael_D 

Thanks for that. Not to worry. managed to sort a fix. Purchase a month code via Microsoft and it’s now cleared.

many thanks

ash

[Michael_D]

Fantastic, I'm glad to hear that worked @AshB.

I'll keep that in mind if I see any other examples like this.

Michael

[o0swfh0o]

I have received an email from Xbox informing me that my Game Pass is going to expire 29th Nov, 3 months earlier than it should. Previously when I searched on My BT, I could see the end subscription date as February 2025, but now, nothing. I don't know what to do as there is no way of checking this on my BT account

[Linzi_H]

Hi @o0swfh0o 

I'm disappointed to hear there's some confusion with the end date of your Game Pass. If you're no longer able to see the details online, I would suggest giving the team a call directly so they can double check this for you. 

Linzi 

[Domeke]

Hello RobbieMac,

I have been trying to cancel my gamepass subscription on the microsoft portal. The portal sends me to BT/EE to cancel, but I can't login. It seems like I'm in an infinite loop of trying to register, sending a verification code, trying to logon, sending a verification code.

I have contacted the Microsoft Support directly and they assured me this is not a scam from BT/EE, but a known issue. They have mentioned your name to ask for help.

Is this something you can help me with please?

Kind regards

[imjolly · Accepted solution]

Robbiemac is no longer one of the forum mods and unfortunately the forum mods no longer have account access so you need to phone CS for assistance 03301234150