xbox ultimate offer, no content partner section in my products

[n1cola]

Hi, I received 6 months free game pass ultimate for xbox, but when I go in to 'my products' on my desktop, there is no "content partner" section?

Can anyone help?

Thanks in advance

[imjolly]

there are numerous posts about xbox offer have you tried search facility as probably find solution there

do you have more that 1 BT account as that will cause problems

[n1cola]

I have looked through the other posts but not found a solution.  I have two accounts showing but don't know how to delete the old one?

[imjolly]

you can't and probably need mod help.  I have asked mods for help and they will post here

[n1cola]

Thanks so much, really appreciate your help! I was on a call to BT and the service centre fire alarm went off just as I was explaining what the issue is! Hope they are all okay 🙂

[NeilO · Accepted solution]

Hi @n1cola welcome to the community and thanks for posting. I'll send you a private message, reply with your details and the moderation team will be happy to help you claim the Game Pass.

Thanks

Neil

[MrsHank84]

Hi Neil, could you help me with getting access to the games pass please?

ive registered a new bt id on the account but still having issues 

thanks

[NeilO]

Hi @MrsHank84 I'm sorry, it's down for maintenance at the moment, try again after Friday.

Thanks

Neil

[MrsHank84]

thanks Neil, i'll try that 🙂