BT App error AY180

[neilg40]

Hi all

I have received a replacement BT TV Pro box today, to replace a failed unit.

On my BT App (iPhone/iPad) I un-paired the old unit and went to pair the new one, 

First screen says "Turn on TV and BT TV Box" - done
Click Next
"TV Box Pro Found" message - tap Next to pair
Click Next
On both the iPad and iPhone versions of the App I get 
"Sorry - there's a problem
Please try again, if it still doesn't work, please re-pair your device to your TV box (AY180)"

I have found a few tips - soft restart the TV Box, reinstall the app on the phone/pad, I've used wired to TV box, and also on the WiFi network, but always get the error.

Anyone faced this and resolved it?

Very handy for setting recordings when we're out/running late etc.

Thanks

[NeilO · Accepted solution]

Hi @neilg40 Welcome to the community and thanks for posting. I'm sorry your having problems pairing the app to your TV box. Can you try the steps on this help guide?

Thanks

Neil

[neilg40]

Thanks @NeilO I restarted my Router and then my TV box and it's now sorted

[NeilO]

@neilg40 That's great, I'm glad it worked.

Neil