BT Pro Box surround sound

[scharter]

Hi, do any of the BT TV guys on here have any outlook on when the surround/5.1 sound issue will be fixed?

i.e. th Pro Box not being to distguish between sound source, meaning user has to constantly switch between stereo and surround sound.

TIA

[DarrenDev]

Hasn't been picked up by dev yet - still in the queue, so I'd estimate a couple of months at the very minimum I'm afraid.

[scharter]

Really poor from BT tech, as this was one of the main selling points. If this was any shop bought purchase item, fit for purpose would have seen it returned.

[DarrenDev]

Not BT tech - YouView tech. They write the software on all the YouView boxes.

[scharter]

Ok Darren. Stand corrected.
Although, then BT shouldn't have accepted a 3rd party product that doesn't work to sell to their customers advertising it's supposed virtues.

[ICTNO1]

Hi

Just wondering if there is any update on this issue - it is still a problem?  I received my new Pro box yesterday and have the same problem, have updated software to latest version.

Thanks 

[scharter]

@ICTNO1 @DarrenDev 

Not to my knowledge.  I would say BT Tech support have given up, and are still promoting thisPro Box as the bee's knees. it's not.

Surround sound 5.1/2.0 still not working.

Remote IR still only works on line of sight. (Yes, I;ve, done all the recommended fixes).

The box works, ut not as advertised. C@@@

[ICTNO1]

Thanks for confirming my suspicions.  Frustrating hour or so of my life spent last night trying lots of different things assuming a setting was wrong on my Sony AV Receiver or a cable issue, or that I was just being plain stupid as was a bit tired!  

Particularly perplexing is the way the 4k UHD box (previous gen) I have doesn't do this for the surround sound - just changes automatically.  I have swapped it back for now as it's a deal breaker for me - can't imagine changing the setting manually each time - will drive me nuts.

Thanks

[DarrenDev]

We've not given up on the surround sound issue - it's still in the list to be fixed.
Confused by the IR comment though - the selling point of the new remote is that it's Bluetooth, so no line of sight required. IR by its very nature will always be line of sight.

[DarrenDev]

Additionally - I got an answer on why the surround sound is different on this box. It's new hardware and new drivers, so the software control is all new. It's just a bug - not an intentional change.