cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,366 Views
Message 21 of 124

Re: BT Pro Box surround sound

Tried that already but they say the Box is working as expected and sending sound and picture.

They told me to use an Optical Cable and that will solve the problem 😂. Couldn't quite get it across that its irrelevant as the problem lies with the sound source i.e BT Box.

Anyway, stuck with this now for 2 years...hopefully it can be fixed soon.

0 Ratings
Reply
1,343 Views
Message 22 of 124

Re: BT Pro Box surround sound

I don’t think there’s any intention of resolving this issue. It has been ongoing for ages. I’m still using my old box instead as well.  Not sure there’s much difference in the boxes though to be honest apart from the remote is better shaped on the new one. I’m using the new one on another TV that’s not connected to a surround system and there’s very little difference. 

0 Ratings
Reply
1,300 Views
Message 23 of 124

Re: BT Pro Box surround sound

@ICTNO1 As @DarrenDev  said, it's with the equipment manufacturer for resolving as it is a problem with their base-level software. Hopefully, BT are putting pressure on them to resolve this long standing fault.

0 Ratings
Reply
1,269 Views
Message 24 of 124

Re: BT Pro Box surround sound

Not having a Pro box, and so not having this issue, can I ask how the problem manifests itself when a stereo programme is played as if it were 5.1?

My LG GX soundbar has all sorts of settings for the rear speakers,  but I keep it normally set to Surround On, which means that even when my YouView box, set for 5.1, detects stereo and drops to stereo, the soundbar will still feed the rears (though with, I think, the front signal repeated rather than synthesised 5.1).

Which is OK by me. But presumably Pro boxes are doing something horrible, judging by the fuss - so what is that, exactly?

*** Longtime YouView box owner, BT Broadband customer, but never a BT TV subscriber ***
0 Ratings
Reply
1,261 Views
Message 25 of 124

Re: BT Pro Box surround sound

@Midnight_Voice The simplest way to support the issue is with the ITV channels, which we all know only broadcast in stereo/2.0. ITV2/3/4 all incorrectly tag the sound as 5.1. some channels appear to correctly tag the audio, but it never changes, regardless of the programme's actual audio. It would appear that it is unable to process the audio tagging correctly from broadcast TV. 

0 Ratings
Reply
1,250 Views
Message 26 of 124

Re: BT Pro Box surround sound

The issue is that the box outputs ALL audio tagged as though it's 5.1 - regardless of source. When it's a surround sound source, that's OK - everything plays as it should. When it's only a stereo source, it's tagged as being 5.1 with only FL and FR active. This causes surround sound decoders to turn off all the other speakers, and prevents them from creating virtual surround from a stereo source.

Having said all that - I was looking at the wrong bug. They're saying it's still an issue on the IP Mini, however they're saying it's fixed on the Pro box. It was marked fixed as of manufacturer software version 0.7.18 which was released months ago.

@AlyCath - could you please describe the issue you're experiencing, just to confirm it's the same?
0 Ratings
Reply
1,240 Views
Message 27 of 124

Re: BT Pro Box surround sound

I have the box set to surround but when a non surround channel is being watched I.e stereo, it plays the stereo sound through all 5 speakers as apposed to only playing it through the Front Left and Front right.

When a surround sound channel is being watched then it’s fine.

So for me the box should automatically detect what sound the channel is and send that through or I will have to manually change this on the receiver based on the channel sound.

Hope that makes sense?

I can double check this later tonight again as have just left it as is and haven’t watched much Tely the past few weeks.

 

1,234 Views
Message 28 of 124

Re: BT Pro Box surround sound

OK, so that suggests that you're seeing the opposite of the original issue I believe? Could it be that your surround sound setup is configured with a mode that is repeating the channels on stereo source? Do you have any other way to test it? e.g. is your amp connected to your TV, so that you could test normal TV aerial playback through it?
0 Ratings
Reply
1,233 Views
Message 29 of 124

Re: BT Pro Box surround sound

The amp is set to automatically detect the sound source but if the sound source from the box is always coming through as 5.1 then it will be that.

 I can have a look later tonight and test this again and see what happens.

1,226 Views
Message 30 of 124

Re: BT Pro Box surround sound

They claim that the bug is fixed, so it should correctly switch depending on the source content.
0 Ratings
Reply