BT TV BOX

[Maz56]

Good morning, hoping someone can help. The tv box has frozen again, have tried numerous times turning it off and on again. It’s finally on but we can’t do anything, won’t let us change channels / volume and the picture is almost black. It’s not the actual television set. Thanks in advance 

[Brucemeister5]

Unplugging the box for a minimum of 30 minutes might be worth trying rather than just switching  it off and on again.

[Midnight_Voice]

@Maz56 

Sounds like a faulty box. Get onto EETV and have them replace it.