I have been trying to troubleshoot at my parents house where I have had a stable network for a couple of years, why they can't access this £18 p/m Sports package on the BT TV Box Pro that they have more recently purchased.
I wanted to ask if anybody has already found a fix for this issue if not using the SH2, or maybe just purchased the Discovery+ package directly.
Broadband: BT Business Hub (Gateway Mode)
Router: Firewalla Gold
LAN: TP-Link Omada PoE Switches and Access Points
Problem: Error IPC6023 when trying to watch Live Sport on BT TV Box Pro, only works when streaming to Chromecast via 4G and not WiFi
The BT Box itself is connected via Ethernet and not via WiFi
Steps taken:
Possible other steps:
Thanks
Is there an option for IGMP Snooping/IGMP Proxy on the secondary router? If so, try and enable it.
Enable any settings for IPTV too, if it asks for a version, try V2.
There is, I just tried enabling it 10mins. Will give it a try and let you know.
Cheers
Good luck, hope it works! If the option is also available on the TP link Omada and the switches too, try and enable it on all of them.
Subscription content delivered via the EPG uses multicast, so the replacement kit must ALL support that via IGMP as said above. Freeview also uses multicast if delivered by IP rather than an aerial.
But if recording isn't an issue then live sport can be watched via the Discovery+ app on the box as that doesn't use multicast.