BTP-15000

[Darrena87]

Hi, getting issue with bt sport on the TV box giving error code BTP-15000, called tech today who advised me bt sport won't work unless I use the bt home hub with the box, currently using a nest WiFi connection, TV box is hardwired in. Is there any way of sorting this keeping current WiFi set up? 

[Darrena87]

Is it right that the bt sport won't work on bt TV box because I'm using a 3rd party router though?

[rbz5416]

@JohnC2 

That appears to be an archived thread not visible to us mere mortals.

Is the BT Preview on channel 330 unencrypted so could be used to test multicast before subscribing?

@Darrena87 

Your router needs to support multicast/IGMP. So no, a third party router isn't prohibited but it does need the right support.

[JohnC2]

@rbz5416 thanks for that and I've removed the post now.

Cheers

John