Bt pro box not powering up

[Dh40]

Hi

I returned from holiday yesterday and my box won't turn on, I've tried unplugged it and rebooting it but no joy. I can't even get it in maintenence mode?

I've reported it just wondering if anyone has had the same problem?

[FIZZYLP]

Hello 👋🏿 

this isn’t a known issue, call BT Tech Team to run some checks on the box or see if they can send a Home Tech Expert Engineer out to have a look or replace it.

unfortunately if it’s not turning on then sounds like it’s faulty.

hope this helps 😊

[DavidM]

Hi @Dh40 and thanks for posting.

Sorry you're having problems with the Pro-Box. I would agree with @FIZZYLP . It sounds like the box has developed a fault. You can get in touch with the tech guys at Contact BT | Call us or chat online | BT Help.

Cheers

David

[Dh40 · Accepted solution]

Thanks, it's now been fixed, turns out the box is fine but the power cable was kaput 

[DavidM]

That's great to hear @Dh40 . Thanks for letting us know.

Cheers

David