Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Frustratedjen
Beginner

‎09-01-2022 17h14 - edited ‎09-01-2022 17h16

1,268 Views
Message 1 of 5

Bt vision box

Hello there

has anyone got any ideas how I get a bit vision box delivered, I have been waiting since 30th November , my order never gets dispatched always delayed, several phone calls later multiple orders re created yet nothing.

i am getting frustrated as I never get the calls back they promise, no box and my complaints keep getting cancelled, anyone have advice.

0 Ratings
Reply
4 REPLIES 4
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎09-01-2022 17h46

1,245 Views
Message 2 of 5

Re: Bt vision box

@Frustratedjen 

Is this part of your BT Broadband package and BTTV subscription?

0 Ratings
Reply
Frustratedjen
Beginner

on ‎10-01-2022 8h26

1,215 Views
Message 3 of 5

Re: Bt vision box

Yes it is

0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎10-01-2022 8h30

1,211 Views
Message 4 of 5

Re: Bt vision box

@Frustratedjen wrote:

Yes it is

Is your BT Broadband service active? Did you select BT TV as part of your package?

0 Ratings
Reply
DavidM
Moderator-Retired

on ‎10-01-2022 8h36

1,206 Views
Message 5 of 5

Re: Bt vision box

Hi @Frustratedjen and welcome to our community.

I'm sorry you haven't receive the STB. I can help. I'll drop you a private message now so you can get in touch. I'm sure we can sort this out for you.

Cheers

David

0 Ratings
Reply