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Frustratedjen
Beginner

‎09-01-2022 17h14 - edited ‎09-01-2022 17h16

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Message 1 of 5

Bt vision box

Hello there

has anyone got any ideas how I get a bit vision box delivered, I have been waiting since 30th November , my order never gets dispatched always delayed, several phone calls later multiple orders re created yet nothing.

i am getting frustrated as I never get the calls back they promise, no box and my complaints keep getting cancelled, anyone have advice.

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4 REPLIES 4
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎09-01-2022 17h46

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Message 2 of 5

Re: Bt vision box

@Frustratedjen 

Is this part of your BT Broadband package and BTTV subscription?

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Frustratedjen
Beginner

on ‎10-01-2022 8h26

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Message 3 of 5

Re: Bt vision box

Yes it is

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎10-01-2022 8h30

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Message 4 of 5

Re: Bt vision box

@Frustratedjen wrote:

Yes it is

Is your BT Broadband service active? Did you select BT TV as part of your package?

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DavidM
Moderator-Retired

on ‎10-01-2022 8h36

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Message 5 of 5

Re: Bt vision box

Hi @Frustratedjen and welcome to our community.

I'm sorry you haven't receive the STB. I can help. I'll drop you a private message now so you can get in touch. I'm sure we can sort this out for you.

Cheers

David

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