Cannot play HD recordings (Error code IPC6041)

[blissett]

I am unable to watch most HD programmes that I record on TNT Sports, Eurosport and Now as I receive the message ‘Recording unavailable’ error code IPC6041. As an example if I record TNT Sports, I can watch programmes recorded in SD but not HD. It’s a similar result for, for example, Sky Nature and Sky Sports Premier League. However, a real oddity is that I can watch recorded Eurosport 2 HD programmes, but not Eurosport 1 HD programmes.

it doesn’t appear to matter if I record at the time of viewing or from the guide.

I have all the channels included in my package.

[DavidM]

Hi @blissett and welcome back.

It's been a long time but great to see you again. Sorry you're seeing the IPC6041 error code. Can you try the help at What do the EE TV error codes mean? | BT Help and let me know how you get on?

Cheers

David

[blissett]

Thanks for your reply. I followed the steps but they made no difference.

[blissett]

Actually, I didn’t click on update apps as the software information stated that the last check was today. However, I’ve just clicked to update apps and received a message to say ‘We can’t update your apps’. I’ll try bt.com/tverrors

[blissett]

I can’t find the solution

[DavidM]

Thanks for checking that @blissett 

How is the box connected? Is it wireless or cable? Are you using any extenders or adaptors?

Cheers

David

[blissett]

The box is connected by cable to extenders

[DavidM]

Thanks again @blissett . Are you able to connect directly to the hub for testing?

Cheers

David

[blissett]

Not without disconnecting everything and lugging it upstairs, which I would rather not do.

It just seems very odd that I can watch TNT, Eurosport and Sky (Now) HD channels but can’t record (and watch) them with the exception of Eurosport 2. There doesn’t seem to be any logic to it.

[blissett]

I have plugged the BT box directly into the router but it made no difference.