Cannot play HD recordings (Error code IPC6041)

[RobbieMac]

Thanks for posting back and trying all the self help suggested @blissett

Sorry you're still having these problems.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[gavinlambourne]

Hi @blissett - please can you try and play one of the TNT Sports HD recordings that are failing and giving the IPC6041 error message.

When you get the IPC6041 error message on screen there should be a button named "help" or "resolve".

If you select this button it should fix the issue for you and you shouldn't see the issue again.

Please can you try this and let me know.

Thanks
Gavin

[blissett]

I had tried that but it made no difference. I’ve resolved the issue by doing a factory reset.