Eurosport (channels 412 & 413) disappeared from EPG, I can only watch using BT TV app again

[zulu17]

If the remote is not now working you will probably need to reset/repair it

if using a BT TV Pro Box

https://www.bt.com/help/tv/fix-a-problem/remote/which-remote-do-you-have/resetting-your-remote-contr...

[David_H]

Hi @Hulsepa sorry to hear about this.

As mentioned a re-pairing of the remote control should work at the maint mode screen (press the purple home button + the 7 key for 3-4s until the button flashes) then retry the operation.

A maint mode reset shouldn't be needed for this issue though, so if preferred, just switch the box off for a couple of minutes then reboot and ch 412 / 413 should then be in the guide.

Try either of the above and let me know how you get on. if needed, drop me or one of the mods a message and we'll help where we can.

[Hulsepa · Accepted solution]

Hi the post can now be closed as I had another technical issue and had to call the help desk and they managed to fix my Eurosport issue as well.
Regards Paul

[JohnC2]

Hi @Hulsepa, thanks for the update and glad the desk fixed this for you.

cheers

John