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Message 1 of 7

I have lost all my subscription TV services

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Good morning, my entire subscription package has disappeared. The SPORT heading at the top of the guide page has gone, and if I go to NOW or Netflix it asks me to sign up. I have done a BT box reset and router reboot. My subscription is up to date and I've made no changes to my package for more than 2 years. I tried to watch a Sky recording made last weekend and I go a message 'this channel has been removed' It's a rainy day and I was hoping to watch cricket, football and F1...

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Message 2 of 7

Re: I have lost all my subscription TV services

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@dking17 Normal procedure is to start with a box reset, which you have already done.

Do you have any other device that will enable you to use the NOW or Discovery+ apps to watch live, or do they still work on the box?

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BT Smart Hub 2 | Halo 3+ | Digital Voice | BT TV Pro | Sky Q | Apple TV 4K | LG OLED
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Message 3 of 7

Re: I have lost all my subscription TV services

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I can get Discovery + on my laptop, but not through my BT Box and TV. When I do a retune it tells me I have zero subscription channels 

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Message 4 of 7

Re: I have lost all my subscription TV services

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@dking17 I'm sorry you're experiencing problems with your BT TV service, it sounds like a subscription fault and I'd recommend getting in touch with the BT TV technical team on this link to get it looked into. 

Thanks

Neil

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Message 5 of 7

Re: I have lost all my subscription TV services

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thank you

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Message 6 of 7

Re: I have lost all my subscription TV services

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Just to close the loop on this issue, it is now fixed. I used the BT help live chat. it was a bit slow going but the issue was fixed after a remote reset of my BT hub (it's in the loft) and then repeating the TV box reset that I tried yesterday. All channels now reinstated

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Message 7 of 7

Re: I have lost all my subscription TV services

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Hi @dking17 ,

Thanks for getting back and letting the community know you're all sorted.

Cheers

David

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