I have lost all my subscription TV services

[dking17]

Good morning, my entire subscription package has disappeared. The SPORT heading at the top of the guide page has gone, and if I go to NOW or Netflix it asks me to sign up. I have done a BT box reset and router reboot. My subscription is up to date and I've made no changes to my package for more than 2 years. I tried to watch a Sky recording made last weekend and I go a message 'this channel has been removed' It's a rainy day and I was hoping to watch cricket, football and F1...

[Anonymous]

@dking17 Normal procedure is to start with a box reset, which you have already done.

Do you have any other device that will enable you to use the NOW or Discovery+ apps to watch live, or do they still work on the box?

[dking17]

I can get Discovery + on my laptop, but not through my BT Box and TV. When I do a retune it tells me I have zero subscription channels 

[NeilO]

@dking17 I'm sorry you're experiencing problems with your BT TV service, it sounds like a subscription fault and I'd recommend getting in touch with the BT TV technical team on this link to get it looked into. 

Thanks

Neil

[dking17]

thank you

[dking17 · Accepted solution]

Just to close the loop on this issue, it is now fixed. I used the BT help live chat. it was a bit slow going but the issue was fixed after a remote reset of my BT hub (it's in the loft) and then repeating the TV box reset that I tried yesterday. All channels now reinstated

[DavidM]

Hi @dking17 ,

Thanks for getting back and letting the community know you're all sorted.

Cheers

David