IPC6023 on BT TV

[Neil_R]

Hi @RobbieMac @DavidM ,

I've received a new Pro TV box today and have the same problem - IPC6023 error.

I have spent over two and a half hours on the line to the helpdesk this evening and have got no further forward, other than it has now been referred to an offline team.

This who ordering and upgrade process of my Broadband and TV service has been ongoing now for over 3 months (since 6th June), and has been very frustrating.

What it is the next step to get this resolved?

Many Thanks

[RobbieMac]

Hi @Neil_R

Thanks for your post and welcome back!  I have moved your post to start your own thread discussion as they thread you had posted on has already been marked as solved.

I am sorry for the error message you're seeing when trying to watch your extra channels.  I appreciate the time you have taken on the phone with my colleagues today.  We'll be happy to pick up and give you a hand from here.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie