<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
@Karlo1 I can see you already had a fault open, that was being investigated. Your line profile on the network needed to be rebuilt - this happened last night, and service should now be working.
