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Re: IPC6023
Sorry to hear that @Justina. I've just checked, and unfortunately we're down to 1 person at the moment due to holidays and our best guy getting married. I've given that 1 remaining guy a nudge.
Needless to say you'll be given a credit for all the time you're without service.
Really sorry - they're normally much quicker at sorting these issues.
Update: the nudge worked. He's found a fault and raised it to the relevant team to fix (it's on the configuration of your broadband line). He says they're normally resolved within 72 hours, but I don't know if that's working days or not.
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Re: IPC6023
Been away for a week come back and everything exactly the same, beginning to get a little frustrating now
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Re: IPC6023
Sorry for the frustration - we feel it too. So many busy teams everywhere that we need to wait for.
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Re: IPC6023
So we've confirmed both ends - on your side nothing is received, and on the far end (the configuration of your broadband), everything is OK. We now need to work our way through the systems in between to see where it's going missing.
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Re: IPC6023
Apologies been away so just checked and all seems to be working now. Many thanks for chasing this for me much appreciated.
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Re: IPC6023
This sounds exactly like the problem I am having. Just had fiber installed, full signal, Apps work, but no live channels at all. I get IPC6023. Restarted everything multiple times, reset the router through the BT website, changes all cables. If you could try what you tried with this case please! Much appreciated. Message me direct for details. Thanks.
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Re: IPC6023
If you don't get anywhere with it, let me know and I'll pick it up on my return.
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Re: IPC6023
Seems never anything to do with your home setup and something in the background which someone suddenly finds and sorts! If you try and log calls you go round in circles and alot of people just fobbing you off. Someone via here managed to sort in the end
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