Ipc6023

[Markpacitti]

Hi I'm getting Ipc6023  code on my s reen I've tried everything resetting box... using Etherley cable and wireless and I'm getting no TV all apps are working just no TV channels 

[Markpacitti]

Need help pleads got no channels  just apps I've reset box  I've tried ethernet and wireless and still nothing my main box works just not my multi room box 

[RobbieMac]

Hi @Markpacitti

Welcome to the BT Community and thank you for posting!

I am sorry you're seeing IPC-6023 when trying to stream your subscription channels.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[DavidM]

Thanks for taking my call @Markpacitti .

Let me know how you get on connecting the box directly to the hub.

Cheers

David

[Markpacitti]

Hi David 

No still the same I've also reset it again to factory settings and nothing the main TV box is full working just the little extra multi room box has totally gone off 

[Les-Gibson]

If you're on FTTP, try switching off the ONT (the white box that the hub connects to) for 30 seconds or so.

Are you using a BT hub or a 3rd party one? The Eero hub for example doesn't use Multicast which is what IPC6023 refers to

[Markpacitti]

Hi les 

The box was working since I've had it. It all just went off yesterday and can't get any channels apart from apps 

[Les-Gibson]

Try swapping the two boxes over, see if the fault moves with the box or stays with the location

[Markpacitti]

Swapped boxes... still the same it's the mini box that's not working 

[Les-Gibson]

Assuming that you are in contract, ring 0800 800 150 and report it as faulty, BT will replace it free of charge