Netflix App not working

[lwej]

I can access and use the Netflix App on my main EE TV box, but if I try to use it on my additional box it doesn't work. In fact it locks up the TV channels and I have to power off/on the box to make it usable again. However, if I go to Ch 333 on this box I can access Netflix??? Why the difference. I have a basic Netflix account, but the App works fine on my main box? 

[PaddyB]

Hi @lwej,

Thank you for posting. I'm sorry you're having problems getting Netflix working on your additional EE TV box. If you haven't already tried, I would suggest resetting that additional EE TV Box. You can find the instructions here - How to reset your EE TV Box

With the Basic subscription(which isn't available for new Netflix customers), you can only stream on 1 device at a time. 

Thanks,

Paddy

[lwej]

Tried resetting the box numerous times. Tried reseting the hub and we were also only streaming on one box. As I say the App works fine on the main box. With the etra box access only via ch 333. The App locks up the box. Is this a faulty box or a poor service?

[DanielS]

HI @lwej,

Thanks for getting back to @PaddyB.

For Netflix Basic, you can only be signed in on one device, can you sign out of it on your main EE TV box and then try your additional extra room tv box?

The channel 333 is only a channel that lets you launch into the app. When you are on channel 333, are you then able to open the app or do you only see the Netflix advertising?

Thank you
DanielS

[lwej]

Hi Daniel

I have tried logging out of the main box and the app on my phone and the issue still persists. However if I select ch333 and press the red button I can get into my netflix account. 

Leigh

[DanielS]

Thanks for getting back to me @lwej.

That sounds like a software issue. It's surprising that factory resetting the box hasn't helped. I take it that you did a full reset of your additional box and not just a restart?

I'm going to send you a private message now. Reply back to it if you have already done a full reset, please.

Thanks,

DanielS