For those who don't know, I normally only work on the BT TV and BT Sport digital apps, thus the information I have about the YouView boxes is all stuff I've picked up mostly through taking an interest in what other teams are doing, and asking lots of questions (usually triggered by the questions you ask on here).
With that in mind, I'm just off a long call with a number of key people surrounding this internet mode service - this was so that we could discuss everything you've raised here so far, and also for me to get a better understanding of what we have now, what's coming, and how stuff works.
So, some updates:
- "accurate recording" is actually available on ALL of the "DUK" channels on our service - i.e. the DTT channels distributed over IP. You should find that all recordings scheduled in internet mode will start and stop at exactly the same times that they would have over your TV aerial. It's also available on the BT Sport channels, where we have full access to the data. It's not currently available on all the other IP channels (e.g. the Now TV channels), but we're trying to get hold of the data.
- As previously explained, we currently only offer a subset of the ITV regions. Your box will show the TV guide for the region that you should be receiving, but it may not match the video you see. This is because ALL the other regions are coming shortly - expected by the end of September at the very latest. If the TV guide had provided you with the region matching the video, then when the new TV regions came on board you would have lost access to all your previous recordings. Thus there's a temporary mismatch between video and TV guide, to prevent this happening. Your box will automatically switch to the correct region feed as soon as it becomes available, without affecting your scheduled or recorded programmes.
- For a very small number of customers, our logs indicate that the box failed to identify the TV region. It uses the broadband line to determine the address on your BT account, to then match your postcode to one or more TV regions. These boxes will have silently defaulted to London. We've fixed all known cases of this now, and have a fix in place to prevent it happening again. Boxes will correct themselves over the next 24 hours.
- We don't offer the UKTV DTT channels in internet mode as we failed to negotiate an acceptable commercial agreement with them. Should they come back to us with something acceptable, we will of course add them.
I don't yet have an answer on why the box sometimes shows a blank screen when switching channels. I'm still digging.
