This is a problem I have had for years. I have had Pixelation problems on my TV but only on BBC channels. A BT Engineer visited and said it was probably the signal being either too weak, or too strong. He checked the signal, it was maybe a little strong, and turned in down. Since then the Pixelation (only on BBC Channels) has returned with a vengeance. I therefore watch BBC channels through the TV directly, bypassing the BT Box. Then there is no problems with the picture whatsoever. This indicates the aerial is fine. This does mean. however, that I can't record any BBC channels and have to watch programmes live, through the TV directly.
As BT seem unable to solve this problem, which appears to affect a number of other BT Customers, I have decided to contact the Chief Executive of BT and outline the problem to him. My contract with BT for the supply of a box in order to receive many programmes is not being honoured. BT are failing to provide the service they are contracted to provide. We are talking BBC Channels here, not some obscure channels. I have to have a BBC Licence to watch the TV that I can't record and only watch in real time.
In my opinion, BT are in breach of contract. I am paying for a service that only provides half of what it is contracted to do. I have not been offered a discount or any method of solving this problem and it seems from the comments in this column not many others have either. The BT service we all pay for is not cheap. There are numerous alternatives, (used by many friends, neighbours, et al) who do not have these issues. Their contracts are cheaper than BT anyway.
If BT refuse to cancel my contract and do not rectify these issues then I will take this matter to the Media (newspapers, broadcasters and BT competitors).
I will write directly to the CEO and see if he is able to shed some light on this matter. I suggest other BT customers suffering these problems do similarly.
Kind Regards
