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Message 1 of 7

Returning kit - Yorkshire or Scotland

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Hello,  I got my return label muddled with an old one, and I sent all my old kit and the TV box that they want back in the same bag, to Scotland.  I think now that I should have sent it to Yorkshire.  Will they know that I have returned it?

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Message 2 of 7

Re: Returning kit - Yorkshire or Scotland

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Hi @Lizzie and thanks for the post.

Do you have proof of postage?

Cheers

David

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Message 3 of 7

Re: Returning kit - Yorkshire or Scotland

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Yes, I have the receipt and a photo of it.

It's very worrying; I did phone to ask and the person answering didn't seem to know.

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Message 4 of 7

Re: Returning kit - Yorkshire or Scotland

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That's perfect @Lizzie 

I've sent you a private message so please reply with the details and the picture of the receipt and I'll sort this out for you.

Cheers

David

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Message 5 of 7

Re: Returning kit - Yorkshire or Scotland

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Unfortunately the file size is too big for the upload and I can't yet work out how to reduce it.

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Message 6 of 7

Re: Returning kit - Yorkshire or Scotland

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@Lizzie 

I use the free (ad-supported) PhotoCompress app on this iPad to squeeze images down so I can post them here.

If you are using a different platform, look for something with a similar name on its App Store.

*** Longtime YouView box owner, BT Broadband customer, but never a BT TV subscriber ***
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Message 7 of 7

Re: Returning kit - Yorkshire or Scotland

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Hi, @Lizzie I'm sorry about the delay in responding, I can see you contacted the helpdesk yesterday and they sorted this for you.

Thanks

Neil