Stuck on Let’s get started.

[Sdgardner]

Turned on my BT box today and the Let’s get started screen appears. The aerial is connected but I can’t progress any further. Tried a remote control reset (home + 9, then home + 7) no change.  Tried a few reboots, no joy.

[NeilO]

Hi @Sdgardner welcome to the community and thanks for posting, I'm sorry to see you're having trouble with your BT TV box. I'd recommend trying a reset using the buttons on the box. Reply back and let me know if that helps.

Thanks

Neil

[Sdgardner]

Hi Neil, I’ve moved on to maintenance mode screen with a list of reset options. However, I can’t select any using the remote.

[NeilO]

Hi @Sdgardner which box do you have?

Neil

[Sdgardner]

Hi @NeilO  it’s a pro.

[NeilO]

Thanks, @Sdgardner Have you tried these steps?

1. Switch power off by removing the power cable
2. Press and hold the reset button on the right-hand side of the box
3. Plug the power cable back in whilst still holding the reset button – continue to hold the reset button down, do not release it yet
4. Within three seconds press and hold the power button on the front of the box and hold both buttons
5. Release both buttons a few seconds after the BT logo appears on the TV screen

Thanks

Neil

[Sdgardner]

@NeilO  Yep, that’s what brings up the maintenance mode/reset menu.

[NeilO]

@Sdgardner we'll need to run some diagnostic tests, I'll send you a private message so you can get in touch with your details.

Thanks

Neil

[BillyM]

@Sdgardner did you pair your remote again after doing the box reset?

[Sdgardner]

@BillyM  Tried that, ended up calling BT. It’s terminal, new box on the way.