Turned on my BT box today and the Let’s get started screen appears. The aerial is connected but I can’t progress any further. Tried a remote control reset (home + 9, then home + 7) no change. Tried a few reboots, no joy.
Hi @Sdgardner welcome to the community and thanks for posting, I'm sorry to see you're having trouble with your BT TV box. I'd recommend trying a reset using the buttons on the box. Reply back and let me know if that helps.
Thanks
Neil
Hi Neil, I’ve moved on to maintenance mode screen with a list of reset options. However, I can’t select any using the remote.
Hi @NeilO it’s a pro.
Thanks, @Sdgardner Have you tried these steps?
Thanks
Neil
@NeilO Yep, that’s what brings up the maintenance mode/reset menu.
@Sdgardner we'll need to run some diagnostic tests, I'll send you a private message so you can get in touch with your details.
Thanks
Neil
@Sdgardner did you pair your remote again after doing the box reset?
@BillyM Tried that, ended up calling BT. It’s terminal, new box on the way.