T4000 Fault causing Power-Down ...

[Docburl]

They are both the same model box T4000. It happens with both recorded programmes and live ones. This is usually if the fast forward is repeatedly used. It is more prevalent when using step forwarded. I happened six times in succession the other day. I’m almost ready to abandon the box altogether. I’ve been with BTTV since its early days without any problem until now.

[Peter_W]

Thanks @Docburl, which channels have you been noticing this with?

Peter

[Dumpster]

Watching programmes days later. ITV HD and Sky Arts.  You press the button to skip forward and you get a fraction of a second on noise and a sound from the hard drive.  Then you switch the box back on an you get all the Youview screens like you would after a full restart. 

[welshgit]

this  problem is still occurring , and 2 days ago it was ridicules it must of shut down 10 times in 2 hours just by pressing ok  but today  is has only done it twice  . i did online chat a while back about this and the operator said he will send a new box even though i said not too he also reset my bb and now my bb has gone down 18meg and will not go back up 

[Leanne_T]

Hi @welshgit 

I am sorry this is still occurring, I would advise getting back in touch with our technical support guides and they will run through some troubleshooting with you to see what the next steps will be to get this sorted. 

Leanne.

[welshgit]

sorry if this sounds like a rant ,its not its just my observation .....the only way a replacement box will work correctly during the day  is by not connecting to the internet over night or turning it off at the back to stop it from doing automatic updates . its a firmware problem . i have already tried all the resets with the last guy but all to no avail . Why he thought a bb reset would make any difference i have no idea 

[Leanne_T]

Thanks for coming back to me and I understand your frustration @welshgit 

If you could get back in touch the team will get this looked into in more detail for you. 

Leanne.