TNT is not showing on the EE TV guide?

[Mikebut]

Hi,

We just connected to EE broadband with TNT sports. 

Connected router and set up TV box. Everything working. Logged into BT, activated Discovery+ sports etc. 

TNT is not showing on the EE TV guide?

Got the sports on the discovery app on the TV, and on Laptop, but my 86 yr old stepdad needs it in the guide, otherwise he gets confused and stressed.  

Called Help, they said it should be around channel 430, but that doesn't exist on the guide; it just goes from high 200s to channel 555.  

We tried unplugging, retuning, but it's still not in the guide.

Any ideas?

Thanks.

[Brucemeister5]

@Mikebut You appear to have misunderstood what I meant. You need to post on here
https://community.ee.co.uk/t5/TV/bd-p/TV

[Mikebut]

Oh, apologies.

Thanks, will do.

[zulu17]

@Mikebut  As you have EE  broadband your EETV order will have been processed  via EE systems rather than BT systems  which is why you are being advised to post on the EE community. 

From your description  it may be simply a timing issue  due to precisely  when your EE broadband  was activated.

Normally the box would adopt an EETV skin and include EETV subscription  channels  in the guide based upon a  EE or BT broadband being detected. If at box  setup your migration to EE had not completed then you would get any Freeview  channels but no subscription  channels which seems to be your experience.  Normally there would be an overnight check or upon startup the next day depending on the box standby settings which would detect the change in ISP and put the channels in the guide. You might then need to go to one of the sports channels and follow a simple setup process. Other possible causes can be if you are using any form of VPN  ?

Do you have the EETV app currently showing in the app list on the box ?

[Mikebut]

Hi,

Thanks for the reply.

No VPN.

No EE app showing as of last night.

I did just read in the EE help site that it could take 24 hours for sports to become active on Youview.

I'm away for a day, so will check when I get back.

👍