Youview logo while watching netflix

[Tomjeffrey20]

• Anyone have the yoiview logo pop up while on netflix .this is my second pro box and it's happened on both .kicks me off youview logo 5 seconds then back on homescreen 

[zulu17]

@Tomjeffrey20  You had similar thread in September

https://community.bt.com/t5/EE-TV-YouView/Youview-screen/m-p/2406831

Was your Box Peo replaced since and was the power cable also replaced or are you still using the original one ?

Does the problem occur during normal viewing of Netflix content or when you are actively using the remote ?

[Tomjeffrey20]

Yes this is a new box .only happens on netflix while I'm watching something very annoying I would just switch to a fire stick but the Mrs likes recording 

[Peter_W]

Thanks for confirming that @Tomjeffrey20.

It should do this automatically, but can you please check to make sure your TV Box is fully up to date? 

Is it only Netflix you're noticing this crashing whilst using too, or is it other apps as well?
Peter