hd add on and now boost

[kennysaint]

Hi i would like clarification on my bt package,i have tnt sport pack 24 months and hd add on on the bt pro box.when i added on now entertainment package free trial then monthly,i noticed no hd channels were watchable.i contacted bt and they seem to not know anything,i swiftly got rid of the now package before 7 day trial so i assume you have to pay twice for hd.the hd addon in 2023 is just rediculous hd should be standard and paying for hd twice is a no from me.the bt box and tv are great very happy shame about double charging.

[garybs29]

All providers still charge extra for hd, it's still not standard across the board everywhere

[NigelB72]

You have to order the HD/UHD add on for BT 's HD channels and the NowTV Boost for the NowTV channels but I believe you're only charged once... £6 I believe gets you the lot 

[DarrenDev · Accepted solution]

I've just checked our handbook, and it states the following:

Entertainment, Big Entertainment and Big Sport subscriptions give the option to select the combi-HD add-on (£6)

• This includes HD coverage across all selected NOW content (including any selected add-ons e.g. Big Ent + Now Sports Membership), TNT Sport where relevant, and AMC
• VIP packs include HD/4K coverage so the combi-HD add-on is not shown

The Sport package gives the option to select the singular HD add-on (£6)

• This only includes HD coverage across TNT Sport where relevant, and AMC
• If you select a NOW add-on e.g. NOW Cinema Membership, and want full HD coverage across NOW content, you will need to also select the NOW Boost add-on (£6)

So it all depends what your base subscription is.

[kennysaint]

fair enough i understand now thanks for helping me out guys 👍

[Bond_1337]

Sorry for digging up an old thread but this was the best answer I could find.

So what happens if I want to upgrade from Sport (with HD ad on) to Big Sport (with HD ad on).

After picking Big Sport it’s showing the HD ad on as unselected? If I select it do I end up with 2 HD ad ons? Or if I don’t select it, does it automatically remove the existing HD ad on, or am I left with only TNT Sports in HD? Or do I need to cancel my existing HD ad on first?

Confused. 

[DarrenDev]

As you're switching to a base package that provides access to the combi-HD add-on, you'll need to add it to your order. Your existing HD add-on will no longer be relevant, and should be automatically removed from your account.
So yes - tick the option to add the HD add-on to your Big Sport order, if you want to continue to receive HD.
If for any reason you find yourself being charged twice, just let us know and we can get that corrected.

[banyancafe]

Hi

If I add to my big sport package the hd option an I right in that it adds

4k to TNT sport

HD to now sports

Additional 3 streams as per now boost?

Thanks

[DarrenDev]

When adding HD to Entertainment, Big Entertainment, and Big Sport, it adds the combi HD add-on, which includes Now Boost - so yes, it'll include HD on Now Sports, and additional streams @banyancafe

Note: it'll add 4K only if your broadband line is fast enough to support it.

When adding HD to the regular Sport package, it only adds HD to the TNT Sports channels.

[banyancafe]

Excellent thanks. 

I set up big sport on my account yesterday but didn't add the hd option. I can't find the option to add it now... Maybe because it's only just been completed. 

If I leave it for a day or so will that option become available in my BT manage products? 

Thanks