Hi @Nortort,
I'm going to send you a private message so we can speak with you about this.
We can contact the team for you. Normally we would only contact them after you have already attempted to.
Thanks
DanielS
@Nortortwrote:Is it a problem with gmail or bt mail. Does anybody even know?!
The problem is BT Mail.
BT know there is a problem - or at least should - but do nothing about it as I keep saying. I will keep saying this "They treat every report as though it's a brand new one they've not heard before. They will NOT investigate this properly to get to the bottom of the underlying issue"
Just don't use BT Mail, and tell all your contacts (if you can get through to them) to get Gmail addresses.