Hi Matt,
I have the same problem. I have just been onto BT for 45 minutes telling them how rubbish their new email format is. I got nowhere. They are reporting it and if enough people report it, then they 'may' do something about it. I am ready to leave BT. The fact that no "techy" has answered your problem makes me think it can't be done. My other three main problems:
1. The font in replies and compose is ridiculous - massive at first, then tiny if you hit return. Of course, you can amend it each time with all the fancy buttons, but I don't have time. I want a default of a NORMAL font which doesn't change itself. Any tips for this?
2. A customer email which has been coming into my Inbox for 18 months was suddenly sent into spam. I don't have spam on my tabs, obviously, so didn't spot the work coming in until too late. I've obs made it safe sender now, but it shouldn't happen.
3. I was trying to send two attachments to a van hire company (my driving licence and a bill), and was told I was phishing and basically trying to overrule the world order, and they wouldn't send. Eventually, my licence attachment on its own and a different bill on its own, were sent!!
The main thing about my 45 minute call was that they could not address any of the issues and wouldn't let me speak to anyone who actually designed the new "improved" email page.
Sorry for the rant! Just some solidarity for your issue!
