Problems with the New BT email when drafting replies to emails

[George55]

"I have to ask the question as to why "liquorice" is even on this forum, when all he/she does is write unpleasant & mostly unhelpful comments. "  I agree entirely. This is someone who seems to have a strong wish to police this forum and whose comments are unhelpful and whose tone is unpleasant. In fact having for the first time sampled this forum today I am now giving up on it as I have no confidence in its moderator. Goodbye "BT Community" and (when my contract runs out) goodbye BT. All I want is BT email is at it was before the recent "improvement" and plainly this isn't going to happen.

[PeteTH]

Please, do you have the time to tell us what key features we will benefit from by not using webmail? TIA

[licquorice]

Not having to suffer the 64 pages of complaints that have been posted regarding the current webmail offering. Stability of user interface, not being tinkered with endlessly.

[bazred1]

I think you do try to help. I took your advice and now use EM client and am very happy with it but I pay for Which IT support and they sorted it out for me. I wouldn't have been able to do it myself so for some it isn't an easy fix. I remember when I paid for BT tech experts for any IT problems and the service was exceptional. I really miss them.

[DISRUPTED]

@DISRUPTED- as has been mentioned several times, you can change the 'Auto Save Draft' to the maximum 5 minutes (default 1 minute) that will make 'most' of you email compostion cursor jumping issues go away, unless you are composing a long one/making a brew!

Thank you, however:

1. I am often composing long messages or dealing with interruptions

2. Given the general unreliability of BT Webmail I feel that extending the auto-save time simply increases the risk of work vanishing into the ether and negates the very point of auto-save

3. I propose that it is reasonable for users (particularly long term paying customers) to expect the service to work satisfactorily without continually having to  effect work-arounds

[DISRUPTED]

licquorice That information has been posted countless times on the forum, but of course nobody bothers to read.

Might that be because there are now over 600 posts as a result of this 'upgrade' and, frankly, not many have enough spare time to trawl through them all (the search function here not being wonderful either...)

¯\_(ツ)_/¯

[licquorice]

Unfortunately its a catch 22, nobody reads because it is too long and it is too long because nobody reads.

[DISRUPTED]

licquorice Unfortunately its a catch 22, nobody reads because it is too long and it is too long because nobody reads.

Neither would need to be the case if we were provided with web-mail that worked properly rather than being used as guinea-pigs for..., well, I was going to type "beta testing" but I'm not really sure it's that advanced!

(Anyone know what comes before alpha?)

[TheAlanB]

I have to say I am very unhappy with the new format for the emails (as used on my PC)

I have been with BT over 30 years and this new format and user experience seems a big backward step to me.

Do other agree or am I the odd one out?

I dont wish to raise an issue if I am out of step with the community and it is subjective (there is no fault as such and I can send emails, I just dont enjoy the experience now)

Might it be changed back or is it a case of lump it?

[licquorice]

https://community.bt.com/t5/Email/Webmail-migration-update/td-p/2348407

https://community.bt.com/t5/Email/BT-Webmail-Feedback/td-p/2340165