Bt email addresses Existing BT customer - transfer to Home essentials

[elisa1]

I currently have 6 BT email adresses. I have been a BT customer for over 30 years and have had my BT email addresses for about 20 years. I am currently on BT Halo and my contract period ended a few months ago.

I now qualify for BT home essentials but before I apply I need reassurance that I will keep my existing email accounts with no hassle.

Can anyone help?  Thanks in advance.

[licquorice · Accepted solution]

Yes, it doesn't matter what broadband account you have, you will still be able to keep your email addresses. There will be no hassle, they will just continue to work as before.

[elisa1]

Thank you so much for your quick reply. What would be the best way to apply for home essentials as an existing customer? Thanks in advance.

[RIC9380]

Just call Customer Services on 0800 800 150 which is what I did a while ago.  The check was done and all was sorted in a few minutes.

[NeilO]

Hi, @elisa1 I can confirm that what @licquorice has advised is correct and you'll keep your email addresses. You can call or order online at this link BT Home Essentials.

Thanks

Neil

[elisa1]

Thanks so much everyone. I couldn't find a straightforward answer to my question anywhere. Now I have. Thank you for your time and your expertise. I'm so happy 😀 🙏

[NeilO]

@elisa1 No problem, that's what we're here for. If you've any further questions you know where to ask. 

Neil