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I currently have 6 BT email adresses. I have been a BT customer for over 30 years and have had my BT email addresses for about 20 years. I am currently on BT Halo and my contract period ended a few months ago.
I now qualify for BT home essentials but before I apply I need reassurance that I will keep my existing email accounts with no hassle.
Can anyone help? Thanks in advance.
Solved! Go to Solution.
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Yes, it doesn't matter what broadband account you have, you will still be able to keep your email addresses. There will be no hassle, they will just continue to work as before.
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Re: Bt email addresses Existing BT customer - transfer to Home essentials
Thank you so much for your quick reply. What would be the best way to apply for home essentials as an existing customer? Thanks in advance.
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Re: Bt email addresses Existing BT customer - transfer to Home essentials
Just call Customer Services on 0800 800 150 which is what I did a while ago. The check was done and all was sorted in a few minutes.
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Re: Bt email addresses Existing BT customer - transfer to Home essentials
Hi, @elisa1 I can confirm that what @licquorice has advised is correct and you'll keep your email addresses. You can call or order online at this link BT Home Essentials.
Thanks
Neil
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Re: Bt email addresses Existing BT customer - transfer to Home essentials
Thanks so much everyone. I couldn't find a straightforward answer to my question anywhere. Now I have. Thank you for your time and your expertise. I'm so happy 😀 🙏
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Re: Bt email addresses Existing BT customer - transfer to Home essentials
@elisa1 No problem, that's what we're here for. If you've any further questions you know where to ask.
Neil