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Message 1 of 7

Bt email addresses Existing BT customer - transfer to Home essentials

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I currently have 6 BT email adresses. I have been a BT customer for over 30 years and have had my BT email addresses for about 20 years. I am currently on BT Halo and my contract period ended a few months ago.

I now qualify for BT home essentials but before I apply I need reassurance that I will keep my existing email accounts with no hassle.


Can anyone help?  Thanks in advance.

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Message 2 of 7

Re: Bt email addresses Existing BT customer - transfer to Home essentials

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Yes, it doesn't matter what broadband account you have, you will still be able to keep your email addresses. There will be no hassle, they will just continue to work as before.

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Message 3 of 7

Re: Bt email addresses Existing BT customer - transfer to Home essentials

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Thank you so much for your quick reply. What would be the best way to apply for home essentials as an existing customer? Thanks in advance.

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Message 4 of 7

Re: Bt email addresses Existing BT customer - transfer to Home essentials

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Just call Customer Services on 0800 800 150 which is what I did a while ago.  The check was done and all was sorted in a few minutes.

 

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Message 5 of 7

Re: Bt email addresses Existing BT customer - transfer to Home essentials

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Hi, @elisa1 I can confirm that what @licquorice has advised is correct and you'll keep your email addresses. You can call or order online at this link BT Home Essentials.

Thanks

Neil

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Message 6 of 7

Re: Bt email addresses Existing BT customer - transfer to Home essentials

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Thanks so much everyone. I couldn't find a straightforward answer to my question anywhere. Now I have. Thank you for your time and your expertise. I'm so happy 😀 🙏

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Message 7 of 7

Re: Bt email addresses Existing BT customer - transfer to Home essentials

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@elisa1 No problem, that's what we're here for. If you've any further questions you know where to ask. 

Neil

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