Solved: Re: Ceased account

David8660 · ‎26-10-2023

I was led to believe that on changing to another internet provider my BT email would continue as a basic service. However BT have deleted the email account. I have followed the steps to reactivate this , but so far has failed , unable to get specific help on this from BT.

imjolly · ‎26-10-2023

are you trying to access your mail using web browser as cannot access using app

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David8660 · ‎26-10-2023

Thanks for the reply, only trying to access via browser - I did note that this couldn't be access via outlook etc.

NeilO · ‎26-10-2023

Hi @David8660 I'll send you a private message so you can get in touch with your details and we'll be happy to get this looked into.

Thanks

Neil

DavidM · ‎01-11-2023

Thanks for sending over the details and for taking my call @David8660 .

I'm glad I was able to get the email reactivated for you.

All the best

David