Disappearing emails

[moirawalker]

I have problems with emails disappearing from the inbox on the second email address linked to my account.  I see them briefly then the disappear but they are still showing on the email app on my phone just not if I log in to emails on my desktop computer.  Can anyone help?  I have important emails that I have to respond to and I need to make sure they stay in my inbox.

[gg30340]

Make sure that the "Conversation" View is not active. To do that log onto your BTMail account and click on "View" in the menu bar at the right hand side. Scroll down and Single click "conversation view" to toggle it on or off.