Email account locked

[Bodysm]

Email via app on phone works perfectly.  Tried logging in to both main and sub accounts on my Mac and getting Red Account Locked message.  Cleared cache and I know both usernames and passwords are correct as I use a password app that keys them in.  Also typed in manually.  Why the error as nothing has been entered incorrectly?

thanks

[DanielS]

Hi @Bodysm,

I'm going to send you a private message so we can look into this for you.

There may have been too many attempts to access your email through our website which is causing that lock. I can have it removed letting you get back in through a web browser. In the meantime, you should be able to use the app.

Thanks,

DanielS

[Bodysm · Accepted solution]

I have replied separately, but all appears to be working now.  Maybe it was a one-off on the day I saw the issue.

Thanks for your help.

Regards, Steve