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gg30340
Distinguished Sage
Distinguished Sage

on ‎10-10-2023 14h48

1,806 Views
Message 11 of 167

Re: Email system repeatedly shuts down

Try it on a fresh install of a different browser such as Firefox if you don't want to clear your present browser.

0 Ratings
MNarshall
Aspiring Contributor

on ‎10-10-2023 15h21

1,798 Views
Message 12 of 167

Re: Email system repeatedly shuts down

Thanks but I shouldn't have to use a different browser to send email.

 

Neil

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gg30340
Distinguished Sage
Distinguished Sage

‎10-10-2023 15h59 - edited ‎10-10-2023 16h03

1,793 Views
Message 13 of 167

Re: Email system repeatedly shuts down

@MNarshall wrote:

Thanks but I shouldn't have to use a different browser to send email.

 

Neil

I am not asking you to. In fact I am not asking you to do anything. I am asking @PeterE17 to try it to see if it is a cookie issue.

I will happily leave you to it now.

0 Ratings
JPearn
Beginner

on ‎10-10-2023 16h34

1,776 Views
Message 14 of 167

Re: Email system repeatedly shuts down

me too
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PeterE17
Aspiring Expert

on ‎10-10-2023 18h36

1,758 Views
Message 15 of 167

Re: Email system repeatedly shuts down

@gg30340 I don't think that trying another browser would help unless we know the BT "official" time out value.  Without this value it won't be possible to distinguish between a planned time out and a system problem.  As it has been established that the problem goes across at least two browsers the tech team have plenty to work on.  Plus, I'd find it tricky to monitor another browser; other things to do and all that. 

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licquorice
Distinguished Sage
Distinguished Sage

on ‎10-10-2023 18h46

1,749 Views
Message 16 of 167

Re: Email system repeatedly shuts down

The whole concept of using a web browser to collect email is totally alien to me. Just download a free email client such as Thunderbird and enjoy a far superior experience without the problem you are currently experiencing.

Froggy_Lady
Contributor

on ‎10-10-2023 22h07

1,716 Views
Message 17 of 167

Re: Email system repeatedly shuts down

Thank goodness - I thought it was just me.  Having to sign in again every few minutes if I change a page is getting very boring.  What is BT going to do about it to fix this annoying problem?

rogerdee
Contributor

on ‎11-10-2023 10h03

1,677 Views
Message 18 of 167

Re: Email system repeatedly shuts down

I am sure BT are looking at this. If you are using Edge then use a private browsing session and see if that helps?

As we can't fix the problem ourselves as users, I am just trying to help with a temporary suggestion until the problem is resolved. 

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Froggy_Lady
Contributor

on ‎11-10-2023 11h14

1,662 Views
Message 19 of 167

Re: Email system repeatedly shuts down

I'm not using Edge but Firefox on Windows 11.  I wonder how many hundreds if not thousands of BT customers are just putting up with the inconvenience and don't know about Community - and they're not alone.

The joys of modern technology!

0 Ratings
rogerdee
Contributor

on ‎11-10-2023 11h49

1,652 Views
Message 20 of 167

Re: Email system repeatedly shuts down

I've been logged in for hours without being kicked off, so it doesn't look like it is everyone. 

I am using Microsoft Edge on Windows 10. 

I'll put my thinking cap on and see if I can think of anything else that may help.

As much as I know you shouldn't have to use another browser - have you tried it? 

Chrome only takes a couple of minutes to download and install and if that solves the problem in the short term then surely worth a go???

Roger

0 Ratings