Error 553

[Emthomas03]

I cannot send any emails from my or my husband's email accounts. Error 553. This has happened before periodically, however this has been four days and counting. We don't have VPN. I've tried everything and workwise, its really stuffing me up. Any ideas?

[DavidM]

Hi @Emthomas03 and welcome to our community.

Sorry you're having problems with your email. The 553 error message usually indicates a problem with the content. Can you try sending a test empty email and check if that goes through ok?

Cheers

David

[Emthomas03]

Hi David,

Thanks for messaging. I have successfully sent a test email.

[Emthomas03]

 Thanks @DavidM. I have been able to sent a test email. 

[Emthomas03]

Hi David,
I have sent a successful test email. I'm still not able to send attachments.

[NeilO]

Hi @Emthomas03 I'm sorry to see you're getting an error when sending attachments. Does this also happen if you log in to webmail at www.bt.com/email 

I'll send you a private message so you can get in touch with the moderation team and we'll be happy to ask our email team to get this looked into.

Thanks

Neil

[Emthomas03]

Hi Neil,
Yes it also happens at www.bt.com/email
I have private messaged you.
Thanks
Emma

[DavidM · Accepted solution]

Hi @Emthomas03 ,

Thanks for sending over the details. I'm glad we got this sorted for you. Please post again if you have any problems and we'll be happy to help.

Cheers

David